Posted on 4/28/2014
This is a question asked often at Robert’s Auto Repair, and the answer depends on your insurance company and your specific auto insurance policy. When you come to Robert’s Auto Repair, here’s how we interact with your auto insurance company during the course of the auto body repair: Generally when you have a claim, you will contact the insurance company and they will issue you a claim number, and let you know what your deductible is. After you receive your claim number, you have the right to go to any auto body repair shop of your choice for estimates and/or repair. Once you choose your auto body shop, you may get started with the repair. If you were to come to us, our estimators will assess the car’s damage and take photos documenting what auto body work needs to take place. We will report to your insurance company our full estimates of the repair cost and will come to an agreement with them about what will be repaired. If your insurance company comes back to us saying that they disag ... read more