Monterey Collision & Auto Repair

Robert's Collision & Repair(831) 373-1535
Mon - Fri: 7:30 AM - 5:30 PM
4

On Wednesday, March 31, 2010, I brought my vehicle in for service because the "check engine" light came on. My children and I were on vacation, and approximately 700 miles from home, and had to find an auto repair shop before doing anything else. The young lady who took my information was polite and professional as well as understanding. After I told her our situation, she went above and beyond her duties and offered to give my children and I a complimentary ride to the Monterey Bay Aquarium while the vehicle was serviced. The gentleman that drove us to the aquarium was equally polite and professional. I would highly recommend this establishment to anyone, even if we don't live in Monterey! Thank you again to the staff at Robert's Auto Repair, you helped make our vacation emergency a little less hectic! =D

5

Awesome people, awesome facility, awesome service!....Robert and staff have my car repairs for life....they deliver on time and on budget every time... with written warantees! They are simply the BEST!

4

Accomodated us last minute. Top of the line service and hospitality.

5

Robert's is the best on the Peninsula!

5

friendly service, quick turnaround thanks

4

Shuttle service to please accommodate disabled.

I'm sorry for your discomfort. I understand the shuttle isn't the easiest vehicle to get in and out of for everybody. In the future, for your appointments I can plan to use other transportation.

- Robert's Collision & Repair
5

Problem cleared itself during troubleshooting. Roberts kept me informed and fully explained the issues.

5

Syvia Puzon went overboard to meet my special needs, which were caused by shoddy work elsewhere.

4

I got into an accident in my Jeep, smashed up the front left corner, put a hole through the radiator, the works. When I called Geico they asked where I wanted to get the work done, and since I didn't know they recommended I take it here. Overall I am very happy with what was done. The car actually runs better now than it did before the accident, which my husband hates because he said it is rewarding my bad behaviour. Like I crashed on purpose, right. Anyways, I had to minus one star because it took longer than they said it would and when I got it back they had forgotten to order a new grill to put on. They were good about that though, ordered it and installed it as soon as it came. Also, they said that they had to replace part of the frame because it was bent? It's a Jeep! A friend rolled his Jeep no problem but I get in a less than 15 mph accident and it has to be replaced? I didn't fight it because it was going on the insurance anyways (and to back up Robert's the adjuster didn't fight it) but it seemed a little weird. In all, if I ever get in another accident I would take it back here no problem.

4

I got into an accident in my Jeep, smashed up the front left corner, put a hole through the radiator, the works. When I called Geico they asked where I wanted to get the work done, and since I didn't know they recommended I take it here. Overall I am very happy with what was done. The car actually runs better now than it did before the accident, which my husband hates because he said it is rewarding my bad behaviour. Like I crashed on purpose, right. Anyways, I had to minus one star because it took longer than they said it would and when I got it back they had forgotten to order a new grill to put on. They were good about that though, ordered it and installed it as soon as it came. Also, they said that they had to replace part of the frame because it was bent? It's a Jeep! A friend rolled his Jeep no problem but I get in a less than 15 mph accident and it has to be replaced? I didn't fight it because it was going on the insurance anyways (and to back up Robert's the adjuster didn't fight it) but it seemed a little weird. In all, if I ever get in another accident I would take it back here no problem.

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