After a collision, the last thing you want to deal with is insurance paperwork and back-and-forth communication with adjusters. The claims process can often feel overwhelming, especially when you're also dealing with vehicle damage, stress, and the disruption to your daily routine.
At CARSTAR Robert’s Collision in Monterey, we know just how frustrating post-accident logistics can be. That’s why one of our top priorities is helping our customers navigate their insurance claims quickly, accurately, and with minimal hassle. From start to finish, we act as your advocate, making sure you get the repairs you deserve without the runaround.
In this week’s blog, we’ll walk you through how the insurance claims process works, how we support you every step of the way, and why trusting Robert’s Collision makes a world of difference.
Understanding the Basics of Auto Insurance Claims
When you’ve been involved in a car accident and plan to use your auto insurance, you’ll typically go through a process that includes:
Filing a claim with your insurance company
Getting an estimate for the damages
Working with an adjuster to approve repairs
Choosing a collision repair shop
Completing repairs
Final inspection and vehicle return
While that might sound straightforward, the reality is that dealing with insurance companies can be time-consuming. That’s where CARSTAR Robert’s Collision comes in—we manage the communication, coordinate approvals, and ensure your vehicle is repaired to factory standards.
Step 1: File Your Insurance Claim
After the accident, once everyone is safe and documentation has been collected, contact your insurance provider to file a claim. You'll need:
Once the claim is filed, you’ll receive a claim number, which you’ll need to share with your chosen auto body shop—hopefully, that’s CARSTAR Robert’s Collision.
Step 2: Choose a Repair Shop You Trust
Many insurance companies offer a list of “preferred” or “in-network” repair facilities—but you are legally entitled to choose your own shop. That means you can trust the repair professionals you feel most comfortable with, even if they’re not on your insurer’s list.
CARSTAR Robert’s Collision is recognized and respected by major insurance carriers, and thanks to our reputation, we work with most providers seamlessly. We’ve built long-term partnerships in the industry and know exactly how to work with adjusters to get repairs authorized faster.
Step 3: We Handle the Estimate and Approval
When you bring your vehicle to us at 234 Ramona Avenue, our experienced team will perform a computerized estimate with digital photo imaging, allowing us to:
Identify all visible and underlying damage
Create a detailed, transparent quote
Send documentation to your insurance adjuster
Because we use advanced diagnostic and imaging tools, we catch things that other shops might miss ensuring a complete and accurate repair from the start.
Step 4: Your Repairs Begin
Once insurance approval is received, we begin the repair process in our state-of-the-art facility. Whether it’s frame straightening with our Chief Genesis laser measuring system or refinishing in our gas-heated curing paint booth, your vehicle will be restored to its pre-loss condition using I-Car standards and OEM best practices.
Our team keeps you updated along the way—no guesswork, no surprises, just professional care.
Step 5: We Return Your Vehicle Better Than Ever
Once repairs are completed, your car goes through a final inspection to ensure everything meets our rigorous quality standards. At CARSTAR Robert’s Collision, we stand by our Zero Comeback Policy we do it right the first time, and we’re confident in our work.
We’ll walk you through the repairs, provide any documentation needed for your insurance records, and make sure you’re thrilled with the results before handing you the keys.
Why Customers Trust Us With Their Insurance Repairs
At CARSTAR Robert’s Collision, we’re more than just a repair shop—we’re your collision recovery partner. Here’s what sets us apart:
Experience: Serving Monterey since 2009 with thousands of happy customers
Precision Tools: From computerized estimates to factory-grade paint matching
Insurance Savvy: We speak the language of adjusters and insurers
Customer-First Approach: We handle the red tape so you can focus on getting back to life
We’re proud to be a CA Gold Shield Guaranteed Repair Station, members of the Monterey Peninsula Chamber of Commerce, and advocates for safe, thorough, and fair repairs for every customer.
Need Help With an Insurance Claim?
If you’ve recently been in an accident and aren’t sure what your next step should be, start with us. At CARSTAR Robert’s Collision, we’ll guide you through the claims process and make sure your vehicle is repaired with the care, expertise, and attention to detail that have made us a trusted name in the community. Learn more at www.roberts-autorepair.com.