Monterey Collision & Auto Repair

Roberts Auto Repair was the best experience I've ever had at a repair shop. After getting rear-ended by an uninsured motorist who fled the scene, my insurance suggested Roberts (though I was free to use any shop I wanted) to replace and paint a new rear bumper. I brought my car in to Roberts on Thursday morning at 8AM and it was done by 10AM the next morning. In addition, they gave me a ride to and from the auto shop and detailed my car both inside and out. The shop itself is a big bay with lots of mechanics running around doing their thing...kind of like a well-oiled machine. The employees were courteous and efficient. Repair costs were either at or below other estimates. As for the work, so far so good.

Roberts is the best. Service mgr Sylvia, was professional, helpfull and friendly. Tires and service maintenance performed timely. Updates provided during experience between appt and date of appt. I have also has had body and paint work done last year this too was completed as the above. I would recommend my friends and business associateds to Roberts for all their auto needs.

Thank you for the service!

I will be back!!!Lydia is great!!!!

Fast service as usual. And my dirty car was nice and clean when I picked it up ... thank you Felix!

Ordered a tire a day before. Took my vehicle in next day. Tire was replaced while I was there. Had a cup of coffee, donuts were there but I didn't eat (watching waist size lately). After 20 min, I drove my wagon back to my office w/ a new tire and resumed work. No complaints!

I am completely and totally impressed! I took my car to Robert's for a 30K service and was promised 2.5 hours. The car was ready early and was completely cleaned and polished. All check listed items were initialed as checked. Eventhough the tires were to be rotated, the mechanic suggested not to rotate them because the best tires were already on the front. Everything was handled professionally, courteously and with real caring....they are absolutely the best in the West. They have my business for life!! RC Kramer

I love the support I have gotten. Great people, good work. Thank you.

I was dreading my 10am appointment today with the Geico adjuster at Robert's Auto on Ramona. I thought were the heck is this shady place? Found out it is just minutes from where I live and conveniently off Del Monte Ave. in Monterey. I pulled up to a glorious new looking establishment and walked in the double glass door to two friendly ladies at the reception desk. They sent me to a lovely office to the left where I met Erik.He was not sketchy at all and this place looked clean and organized. I showed him my car and the damages from a rear-ending accident nearly 5 months ago and in less than what felt like 5 minutes came back with a check for the damages. I was blown away. He was a great listener, had amazing customer service skills, very professional and thorough. He made such a good impression that if I end up fixing the bumper that I may in fact bring it back to Robert's instead of the couple other places that I got quotes for. He was that good.Thanks Erik for a fast and painless meeting. You are the best auto adjuster I've ever met. You rock!

great service as usual, thank you