Monterey Collision & Auto Repair

Left my vehicle at the shop for a fix of two oil leaks. They were fixed, the final amount due was less than quoted, and my car was ready when Silvia said it would be! Always great service! Oh, and my oil leaks are gone!

When Sylvia told me I needed a new gasket, I asked her if it was covered by warranty, since this gasket had been replaced almost a year ago (if memory serves). Sylvia said, "Absolutely." Because the work might last past the time I had to pick up my daughter from school, Sylvia said a driver would take me to my daughter's school to pick her up, if necessary. It wasn't necessary. Robert's returned my car a half-hour before I had to pick up my daughter. Absolute perfection!

World class attention to service. All of my pre-conceived notions about a repair shop are gone. Their service level and attention to detail are beyond anything I've experienced with local auto shops. Bravo. Here, the customer is #1 and not just rhetoric. The employees care about the customer just as much as the owner does. I will definitely take my car here again.

We brought our Passat here once for extensive body work and once for major engine work.On both occasions I had questions and issues about a few points and they answered all of them and took the time to explain it all and rectify the small issues left. They also pointed out a problem area with the CV boots being torn.I usually do all my own work but decided to pay for the timing belt change because it would have taken me more than 1 weekend.To be complete, the gal who coordinates the auto repair, although very knowledgeable about repair, has a bit to learn about seeing things from the customer's point of view. She wasn't impolite but just lacked that little extra everyone else there has had. They are ready to listen and deliver results including the owner who I talked to personally. He had no qualms about an issue and said to bring it in at our convenience to resolve it and that is what happened, they resolved it.Given the general mistrust consumers have with car repair places, I am confident to have found a place that is on a much higher level than most.

Awesome fast service as usual, was able to squeeze me in same day.

My car got rear ended a few months ago, and since I had no idea where to go Geico recommended I come here. Staff was very friendly and was helpful with any questions that I had. I even had to call them an hour after I dropped off my car because I had forgotten my sunglasses in my car. They were able to put them aside for me so I could pick them up later on that day. Brought my car in Monday morning and it was ready by Wednesday afternoon. My car looks great & I will be recommending this shop for body work.

Great experience, as always. Thanks, Sylvia, Robert & The Gang!

I brought the tire in for a replacement approximately 8:40 AM. I got a call from Sylvia 1 to 1-1/2 hour later, told me to come and get it. I put the tire back on my car and I returned to my office by 11 AM.

thank you for the great service

Responded to my needs, flexible in timing and very fair in price. I'll be returning soon.